General FAQs
Welcome to our Frequently Asked Questions. Click on a topic to go to that section. Don't see an answer to your question? Use our 'live chat' link to contact us!
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Returning and Exchanging Merchandise
General Company Info
Does Bamboo Styles have a physical store that I can visit?
No, Bamboo Styles is currently an online shopping store only. We also intend to roll out a catalog ordering program in 2008.
What is your privacy policy?
We don't sell or rent your information to anyone, and we won't send you #!$% unless you sign up for it. For our official privacy policy click here
How can I get a hold of someone with other questions I have?
There are a few different ways to get ahold of us. The quickest and easiest is our live chat, followed by email. Of course our toll free number is available during working hours, but we don't keep a full time rep on this line, so we may have to return your call. get our contact info
Does Bamboo Styles offer wholesale?
Occasionally we sell select items of our in-house brand to special customers. Last year, we sold bamboo t-shirts to Melissa Etheridge to promote her new tour, and to the University of Michigan to use as graduation gifts. For boutiques that sell to our target customer, we may run a wholesale offering of our end of season items, or overstock. Only our in-house brand will be available. For more information on our wholsale offering, visit bamboo clothing wholesale
Ordering and Shipping
How long will it take to receive my order?
We make every attempt to ship your order within 3-4 working days, and our Domestic Priority shipping typically takes 2-3 days, so you should receive your order in about a week. You should allow extra time during the Holidays and other peak times for the Post Office. International orders typically ship from our location in 3-4 working days, and it takes 4-6 days for International Priority shipping, so allow up to 10 working days from the time of your order.
Do you offer Gift Wrapping?
We offer gift wrapping during the Christmas holidays and other select times for a small charge. The order will be wrapped in tissue, placed in a white retail box with colored ribbon. You will have the option to write a message that will be placed on the inside of the box. Each order will get one box, so if you are shopping for more than one person, you may wish to place separate orders.
What are your shipping options? Do you ship internationally?
USPS Priority for domestic orders, and International Priority for Canadian Orders. Please see our full Shipping Policy
Returning and Exchanging Merchandise
What if my order doesn't work out for any reason?
If you don't like your merchandise for any reason, whether wrong fit, color, or it justed wasn't what you wanted, you may return it for a full refund within 30 days. We pay for the postage to get it back to us. We offer you a return label that you print right from your computer! Just visit our return section to read our policies and submit a return form. Returning your bamboo clothes.
How do I return an item?
Easy! Submit an online form here, we'll send you an email with a return label, print it, affix it to your package and ship it. When we receive the item, we refund your credit card or Paypal account.
How do I exchange an item?
Follow the same steps as the return process (above), and when we receive the product from you, we will ship the new merchandise.
Can I return/exchange an item that I received as a gift?
Yes. But only for store credit. We provide you with a voucher number to be used for any items.
Sizing and Garment Care
How do I launder my bamboo clothing?
We recommend washing your items in cold water and line drying. You may tumble dry low, but we don't recommend it. For a few reasons. First, our garments that are not labeled as garment washed or pre-washed will shrink. Second, drying bamboo clothing that is mixed with other cotton clothing will take longer to dry. Bamboo garments are moisture absorbent, and will draw the moisture from the other clothes. You will notice that your one bamboo shirt will be wet while everything else is dry. A load containing all bamboo clothes will not have this problem. Third, line drying is gentler on the garment and lastly, line drying doesn't use energy!
How do I know what size to order?
We have included a sizing chart on each item's order page to help you with sizing. It is very important that you know your measurements to compare. Sometimes we have included a garement's measurements, to help you compare with a similar item already in your closet. Keep in mind, OUR TARGET CUSTOMER WEARS THEIR CLOTHES A LITTLE TIGHTER THAN THE AVERAGE MIDDLE-AGED ADULT. Since our styles tend to be more on the slimming side, if in doubt, buy a size up, never down. This will also eliminate any confusion about bamboo shrinkage as well. If you still have additional questions, you may always contact us.
I went by your size chart, but the garment I ordered is too small for me. Why?
Please refer to the above question!
Bamboo and Fabric Production
What kind of bamboo is used for your bamboo clothing and where does it come from?
The species we use is phyllostachys heterocycla pubescens, commonly known as Moso bamboo. Moso bamboo is prevalent throughout China and is the largest of the temperate zone bamboo species. Moso is the most economically important bamboo species in China. It is most commonly used for construction purposes and edible bamboo shoots.
How renewable of a resource is bamboo? How sustainable of a resource is bamboo?
Bamboo is known to be the naturally fastest growing plant on earth, making it highly renewable. In fact, bamboo grows to its maximum height in approximately 3 months and is known to grow several feet in a matter of only a few days. Bamboo's growth characteristics enable it to spread rapidly and across large areas. Because of its growth characteristics and ability to spread, bamboo is known to improve soil quality in degraded and eroded areas of land.
What about the use of pesticides and fertilizers, does bamboo need synthetic enrichment?
Bamboo's natural growth habits allow it to reproduce in abundance without the use of fertilizers and without the need for pesticides.
How is bamboo fiber made?
The process to make bamboo rayon and yarn is the same process used to make rayon using other plants. Stalks of bamboo are essentially crushed and pulped to separate the natural fibers. The fibers are then mixed with the lowest impacted chemicals to convert the plant fiber into textile quality fiber.
Does that mean bamboo production involves chemicals?
Unfortunately, yes. As with many textiles, the process to convert raw bamboo into commercial fiber involves the use of caustic soda. However, we stay committed to dyeing our t-shirts with an organic, non-toxic dye which conforms to international standard.
Is bamboo fabric considered organic?
No. Although bamboo clothing is considered as being derived from natural fibers, it is not Organic for the same reason mentioned in the previous question. That being said, most of our bamboo clothing is blended with a certain amount of Organic Cotton.
